What our Customers say...
Why SERVPRO Testimonials
"Scott's team was amazing! Very professional and kind. You feel you are dealing with friends. They checked my ceiling and gave me an estimate, and started promptly the next day. They realized I had cancer and they provided a HEPA device to suck all the dust and odors and they did not want to charge me for that. They came 2 days later and removed all the equipment and left everything as clean as a whistle. The team was very engaging and explaining step by step all that they did. I was very impressed with their attitude and professionalism. I would use them for any future projects and would 150% recommend them to any friend or relative."
"Johnny at SERVPRO is wonderful to work with. Him and his team are extremely professional and easy to work with. They do great quality work."
"They did a great job, great communication, would recommend them to anyone."
"Awesome response. We had a water heater that leaked, went unnoticed until the laminate flooring started bubbling up. SERVPRO came in and removed all the affected pieces and dried it up asap. Definitely will use them again."
"What a team! These guys at SERVPRO really know what they are doing and talking about. They work efficiently and kept us updated every step of the way. I couldn't ask for a better team to handle the clean up and repairs to our home. They worked with us to make sure we had a place to stay while our home was under renovation and really seemed to take genuine interest in our well being. I would definitely recommend their services to any and everyone. Thank you guys for your hospitality and your updates every step of the way."
"Called SERVPRO last Friday morning and within an hour Scott T, one of the owners and his crew (Johnny and Ryan) showed up, assessed the damage, thoroughly explained their plan and how they could help us. Scott C did a great job removing the drywall and setting up the fans and tenting in the garage. Ryan came out and checked the equipment and the drying progress each day. From start to finish Johnny was a great liaison with the insurance company. This group was professional in every way from first contact to work completed to cleanup. I can't say enough good about my experience with SERVPRO of San Diego Bay SW/Coronado."
"SERVPRO responded to a slab leak at our home. Scott was very informative throughout the process. The crew was always on time and they did a great job. They also communicated and explained the entire process. I would highly recommend SERVPRO."
"Johnny with SERVPRO is so honest and genuine! He responded to my inquiry quickly and went above and beyond with advice for a friend of mine that has been dealing with water damage and an unresponsive landlord. I would recommend SERVPRO to anyone experiencing water damage or with restoration needs."
"The team at SERVPRO Coronado is professional, courteous and attentive. They work hard to provide excellent customer service. I highly recommend calling them for your next project. Working with SERVPRO on jobs has always been smooth and easy. I wouldn’t hesitate to call them for a personal matter."
"I scheduled them to check an area of our kitchen for moisture. They showed up on time and they were informative and helpful. I would highly recommend them."
"SERVPRO of San Diego Bay SW/Coronado provide excellent customer service and quality work. I’ve referred clients to them and have always received positive feedback during and after the process. Johnny and his team are professional and responsive throughout the process."
"Mike and Scott were great. Very professional. Scott was able to help me navigate the mold removal, put back our furniture, and help me deal with insurance. It was nice having them on my side when it came to dealing with the insurance company. Thanks again."
"It’s so hard to find great service, great prices and people who actually know what they’re doing these days. I can’t speak more highly about the experiences I have had in the past using SERVPRO. I’m a local real estate agent and having good quality people in your contacts, who you know do an excellent job is a must. I have had positive experiences personally with SERVPRO and that’s why I recommend them to any of my clients who need their services. Peace of mind and great service."
"I have been working with SERVPRO for almost a year now. Every time one of our clients works with them we hear the same response "WOW". Not only do they go in fast and repair what to some people is the worst damage they have seen in their home, but they make our clients feel better and are there for support. They make the worst day into a hopeful one. Greatly recommend their service to anyone in need. Johnny has been amazing to all our clients because he is friendly, honest and empathetic with them. Thank you!"
Scott and Mike are the owners and they both run every aspect of the business. True professionals and hard working guys! I highly recommend them for water damage, mold growth or anything you need for restoration of your home!
These guys are awesome! They have a very knowledgeable, professional and friendly crew. Johnny was quick to respond to my request and made the whole process simple and easy to understand and their tech Scott is awesome at what he does and knows a lot about the mold remediation process. Highly recommend!
HIGHLY HIGHLY RECOMMEND! SERVPRO of Coronado responded to my call on Friday evening and was at my house within an hour after an unforeseen leak occurred in my second story master bedroom. On the initial call, we were advised what actions to take right away before they arrived. Once at our home, a survey or the area where the leak as well as adjacent walls and floors occurred, and a recommendation for a dry out was implemented. We were in very active touch via text throughout the weekend to monitor the progress and 2 additional visits occurred the following week to determine the progress. Ultimately a dry out was all we needed and SERVPRO's immediate response helped save us thousands of dollars as well as an insurance claim for damage. We were so impressed with their professionalism, customer service, expertise and response time. Of note, this same chapter of SERVPRO responded to another serious water damage issue that occurred in our prior home a couple of years ago, and I was equally impressed with their service. Will always use and recommend in the future if need be.
Highly recommend SERVPRO of Coronado / San Diego Bay SW. Every member of this team has impeccable integrity. Always willing to go above and beyond for their clients. They always keep a strong line of communication open. In emergency situations, these are the guys you will want working on your behalf.
This company is quick and responsive, as well as diligent to their efforts to restore not only your home, but your lives, back to normal! I would recommend them for any and all emergency services!
Late on a Sunday afternoon my downstairs was flooded with water and raw sewage from an apparent blockage in the city sewer system. Within one hour of calling Scott Tomsey at SERVPRO of Coronado/San Diego Bay SW he and his team were already at work removing all water and contaminates and rescuing my property from further damage. Their quick response and action allowed me to stay in my home while repairs are being made to restore my property to its previous condition, which would not have been possible without their timely response and hard work on a Sunday night.
The team worked efficiently and cleanly. The management team was incredibly insightful and provided excellent communications.
Johnny has always been so great to work with! These guys know how to work with the insurance companies so that you don’t need to deal with them and also have awesome customer service!
SERVPRO of Coronado was professional and thorough, showing concern for my family during every step of the cleaning. I would definitely use them again and recommend them to others.
We had a wonderful experience with SERVPRO and it's owner, Scott. We called Scott after discovering a flood in the crawl space under our house. He was very nice and was over to our house within 20 minutes! He surveyed the damage and gave us his honest, professional opinion. We felt he was very trustworthy and there was no question that he knew his stuff. We also appreciated the willingness to work in a 24" crawl space. We proceeded with his recommendations and everything is working perfectly now.
The plumber he recommended was also very reasonably priced, quick, and professional.
Hopefully we never have another flood but if we do we will definitely call Scott!
SERVPRO did an amazing job, they treated our family with respect, answered all our questions and were very thorough with resolving any issues. They were great at making a bad situation manageable and walked us through all the steps explaining everything along the way. I really appreciate all their help and efforts to help our family through a difficult situation, they made the process so much easier and bearable, we are very grateful for all they did for us. Highly recommend them.
Thank you SERVPRO! Getting a call that one of our rentals was two inches under water was not something we looked forward to but knowing one call to SERVPRO would help us get this mess under control. Sure enough, they showed up and from beginning to end we had excellent and professional service. They dealt with insurance company, demolition, repair, keeping us informed every step of the way. We hope not to need their services again, but if we do, they definitely are out go to! Thank you for the awesome job y'all did!
Responsive, professional, always on time, great follow up, absolutely know all the intricacies and details of their business. These guys are experts who are proactive, listen and explain everything and then do it right. They know how to work with insurance companies. They referred me to a company for a portion of the demo that was able to save my entire kitchen counter top. The best.
I had Scott from SERVPRO out to my house to dry out and clean up after a water pipe leak in my bathroom. He had come out to address my issues immediately. They set up all the equipment to dry out my walls and floors. It was all dry after about 2 days. They also made sure there was no moisture left in the walls. Very professional service, and they have gained a customer for life. All though I hope to not have any more water leaks! But if I do, they will be the first ones I call!
Unfortunately we had a drain leak in our bathroom wall. SERVPRO was responsive, professional, provided quality work, and finished in a timely manner. I would definitely recommend SERVPRO for your restoration needs.
It's very rare for me to write a review, but when I encounter the outstanding service that I received from Scott and his team at SERVPRO, I feel that it warrants the time.
My upstairs neighbor had a water leak, which ended up coming through my ceiling, damaging my drywall and soaking the wood frame. I had no idea what steps needed to be taken or where to begin. Both my insurance agent and my neighbors highly recommended SERVPRO, and I can see why. They not only walked me through the entire process, exceeding their services, they also helped me to arrange for the drywall and painting. Their service was impeccable, they always gave a very tight window of when they would show up, and were never late. They were quick, friendly, clean, officiant, they listened to me and were extremely reassuring. I give them a solid 10!
Have you just been wiped out? Then you'll want Scott - NOW. I'm writing this three days into a major flood, and on a weekend- Scott has been here everyday as well as tending to other customers at the same time! I am extremely impressed with his and his crew's work ethic. I'm going through this flooding issue a second time in about a year (due to the city's crappy infrastructure) - and SERVPRO has been an actual dream to work with. These guys had me dug out, mud'ed out, washed, and in the process of drying before anyone else on the street! Like I said, they are still working on my place as I write this - but the care & professionalism by Scott & crew has been so impressive that I just had to write this. THANK YOU SCOTT & SERVPRO TEAM!!